TERMS AND CONDITIONS OF SALE

DELIVERY

Pay items by PayPal or by debit or credit card through PayPal gateway.

The items purchased will be sent out for delivery within 1-5 working days after receiving payment, except when items have to be made to order. Delivery times vary depending on the destination.

I can send items worldwide. Free delivery within Spain and the Balear Islands. Delivery fees vary to other parts of the world.

In case of 2 or more items, indicate if you need them to be packaged separately.

I do not send items to PO Boxes. A full property address is required.

When your order leaves my workshop, I will send you an information email so that you can check the status of your order.

Items purchased through www.suhzo.com will be delivered by tracked mail and will require a signature on delivery.

It is essential that you fill in the Contact Phone box, so that you can be contacted in case of inability to deliver your order, wrong address or nobody being available to sign for the delivery.

RETURNS & EXCHANGES

If you are not satisfied with the product you bought, you can return or exchange it within 4 days from the date you received it. You must send an email to info@suhzo.com indicating the product you want to exchange or return. You will be responsible for the return delivery charges.

To exercise your right to exchange or refund, the items returned must meet the following conditions:

  • They must not have been used, washed or damaged;
  • Any identification labels must still be on the products;
  • They must be returned in immaculate condition and in the original packaging.

If the items you return do not meet the terms and conditions described, you will not be entitled to any refund of amounts already paid to SUSANA ARCE DUBOIS.

For products with a manufacturing or quality defect, a full refund will be given if returned within 10 working days and I will be responsible for the return delivery charges.

Refunds will be made through the same payment method used to purchase items.

ADDITIONAL INFORMATION

All my products are hand-painted and are original and unique textiles created by me, Susana Arce Dubois. No two items are identical.

If you need further information, please contact me at info@suhzo.com or susana@suhzo.com